Tell us what happens
Explain whether the generator fails to start, shuts down, runs unevenly or struggles with particular loads. Note any displayed fault, warning, unusual noise or change in operation.
What goes into your generator service service
Products and materials. Oil, filters and service components selected for the generator model, fuel type and manufacturer requirements. The product and service scope are confirmed for your unit.
The Wizard’s value. Generator hours, storage history and operating symptoms help us plan maintenance around the way you use your RV.
Every vehicle receives our ECET inspection. The Signature Baseline is a separate fleet opt-in program.
Our 5-year / 60,000-mile in-house warranty: coverage and terms · Courtesy services and vehicle pickup & return delivery
Start with a clear description.
Identify the equipment
Provide the generator make, model, fuel type, hours and maintenance history. Include the RV details and access needs. Service capability and suitable testing are confirmed for your equipment.
Make maintenance part of the travel plan
Discuss manufacturer maintenance information, hours of use, storage and planned travel. The team explains the authorized service, available findings and follow-up needs before you rely on the generator for the next trip.
What to share when booking.
- Generator model, fuel type, hours and any displayed fault information.
- When the concern occurs and which loads are in use.
- Recent service, storage duration, RV details and departure date.
Your findings. Your next step.
Review what was observed and tested, what remains uncertain and the recommended priorities. We discuss additional testing or repairs separately so you can authorize the work that fits your needs.
Ask for a repair and maintenance plan, or use the findings to compare your options. Our team confirms appointment timing and service scope after your request is received.
Questions before service.
Can I assume every generator model is supported?
No. Provide the equipment details first so the team can confirm capability and access requirements.
Should I run it to reproduce a dangerous symptom?
No. Stop operation if you notice exhaust entering occupied areas, fuel leakage, smoke or an unsafe condition. Discuss the concern with the team before further operation.
Can generator service be part of RV Trip Readiness?
Yes. Mention the generator when planning the visit so its service and operating concerns can be included in the agreed scope.
Plan the rest of your visit.
Let’s plan your visit.
Tell us your vehicle details, concerns and preferred timing. Include any concierge needs.
A request is not a confirmed appointment. We confirm timing, scope and any charges before you authorize them.