Share the concern
Describe what changed, what you notice and how you use the vehicle. Bring relevant maintenance records if available.
Before you request a visit.
- Have your year, make, model, engine and current mileage ready. A VIN is useful when fitment or specifications need confirmation.
- Tell us which complimentary program you are requesting. Ask what eligibility information is needed; discuss discharge circumstances privately.
- Describe warning lights, leaks, noises or other concerns, including when they happen.
- Ask for wiper blades, a key-fob battery and a full inspection. Bring the fob that needs its battery replaced.
- Share pickup and delivery addresses, preferred timing and any access instructions if you want concierge service.
Confirm these details with the team.
- Your appointment date and arrival or pickup arrangements.
- The oil product, specification, quantity and filter coverage for your vehicle.
- Which services are included and any vehicle or service exclusions.
- Any separately priced work or fee, approved before it is performed.
- Any concierge charge beyond 25 miles, agreed before vehicle pickup.
At the visit.
Review the findings
We explain the inspection report and suggested services. Ask what is verified, what needs more testing and which items should be prioritized.
Choose the next step
There is $0 financial commitment to recommended repairs. Authorize the work you want, request future appointments, or take the report elsewhere.
Before your vehicle comes home.
- Review completed work and any follow-up items.
- Confirm the handoff or return-delivery address and timing.
- Keep the printed inspection report and service record.
- Ask about the next interval for your vehicle and how your complimentary program is tracked.
For an arranged after-hours handoff, use the team’s specific parking and key instructions.
After-hours instructions →